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Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We are seeking an Administration Executive to join a growing travel business and play a key role in supporting the operations, sales, and customer service teams. This role will be responsible for ensuring the smooth day-to-day administration of the business, maintaining high standards of accuracy, professionalism, and customer care. There will be a requirement in peak times to cover in other departments including sales and service.
Job Responsibility
Conduct quality checks on all booking elements before confirmations are issued, ensuring deposits have been correctly taken and all documentation has been provided accurately
Process and chase tickets, maintaining accurate ticket reports
Issue customer documentation in a timely and professional manner
Manage after-sales administration, including amendments, refunds, and customer call backs
Support clients with travel enquiries and processing reservations
Requirements
Experience working in travel with a Travel Agency or Tour Operator
Excellent organisational and administrative skills
Strong attention to detail and accuracy
Outstanding communication and customer service skills
The ability to prioritise workloads and meet deadlines