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Administration Coordinator

United Kingdom, Canterbury Employment contract 26000.00 GBP / Year · Job Posted June 03, 2026
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Job Description

In this role, you'll be responsible for providing essential administrative and coordination support to the team within a B2B and B2C environment. The role focuses on order processing, basic procurement, stock control, engineer scheduling, and delivery coordination to ensure customer service is delivered efficiently, accurately, and on time. This is an operational, detail-focused role that acts as a key link between customers, field engineers, suppliers, and internal delivery teams.

Job Responsibility

  • Process and track customer service orders from acceptance through to completion
  • Place orders with suppliers
  • Maintain accurate order records within CRM, service delivery, and tracking systems
  • Monitor order progress, update stakeholders, and escalate delays or issues as required
  • Book and coordinate field engineers for installations, surveys, and service visits
  • Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines
  • Liaise with engineers to confirm appointments, access requirements, and job readiness
  • Order standard stock items in line with approved procedures
  • Track stock levels for field engineering teams and highlight low-stock or replenishment requirements
  • Maintain basic inventory records, including stock issued, received, and returned
  • Support asset tracking by ensuring equipment allocation is recorded correctly
  • Liaise with suppliers to confirm order status, lead times, and delivery dates
  • Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment
  • Support issue resolution related to delivery, stock availability, or scheduling conflicts
  • Provide general administrative support to the Service Delivery function
  • Prepare and maintain delivery trackers, reports, and status updates
  • Ensure documentation is completed and stored correctly for audits and reporting
  • Support continuous improvement by highlighting recurring delivery issues or process gaps

Requirements

  • Previous experience in an administrative or coordination role
  • Strong organisational skills with the ability to manage multiple tasks and priorities
  • High attention to detail and accuracy in data entry and record keeping
  • Confident communicator, comfortable liaising with engineers, suppliers, and internal teams
  • Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools)
  • Basic understanding of stock control or inventory management
  • Comfortable working in a fast-paced, operational environment
  • Team-oriented with a customer-focused mindset

What we offer

  • 25 days annual leave plus Bank holidays
  • Birthdays Off
  • 6 Month Reviews
  • Home Broadband
  • Regular Office Food Events
  • Lunch & Learns with Leadership Team
  • Regular Team Socials
  • Concessions (Discounted UK Holidays, Sky TV Packages etc)
  • Perkbox (Including over 9,000 perks, discounts and benefits)
  • Virtual GP Appointments - Dr Care Anywhere
  • Vitality Private Medical Insurance
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