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Administration Coordinator

United Kingdom, Canterbury 26000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

We're really proud to be recruiting exclusively for this exciting position as an Administration Coordinator. Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100!

Job Responsibility

  • Process and track customer service orders from acceptance through to completion
  • Place orders with suppliers
  • Maintain accurate order records within CRM, service delivery, and tracking systems
  • Monitor order progress, update stakeholders, and escalate delays or issues as required
  • Book and coordinate field engineers for installations, surveys, and service visits
  • Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines
  • Liaise with engineers to confirm appointments, access requirements, and job readiness
  • Order standard stock items in line with approved procedures
  • Track stock levels for field engineering teams and highlight low-stock or replenishment requirements
  • Maintain basic inventory records, including stock issued, received, and returned
  • Support asset tracking by ensuring equipment allocation is recorded correctly
  • Liaise with suppliers to confirm order status, lead times, and delivery dates
  • Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment
  • Support issue resolution related to delivery, stock availability, or scheduling conflicts
  • Provide general administrative support to the Service Delivery function
  • Prepare and maintain delivery trackers, reports, and status updates
  • Ensure documentation is completed and stored correctly for audits and reporting
  • Support continuous improvement by highlighting recurring delivery issues or process gaps

Requirements

  • Previous experience in an administrative or coordination role
  • Strong organisational skills with the ability to manage multiple tasks and priorities
  • High attention to detail and accuracy in data entry and record keeping
  • Confident communicator, comfortable liaising with engineers, suppliers, and internal teams
  • Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools)
  • Basic understanding of stock control or inventory management
  • Comfortable working in a fast-paced, operational environment
  • Team-oriented with a customer-focused mindset

What we offer

  • 25 days annual leave plus Bank holidays
  • Birthdays Off
  • 6 Month Reviews
  • Home Broadband
  • Regular Office Food Events
  • Lunch & Learns with Leadership Team
  • Regular Team Socials
  • Concessions (Discounted UK Holidays, Sky TV Packages etc)
  • Perkbox (Including over 9,000 perks, discounts and benefits)
  • Virtual GP Appointments - Dr Care Anywhere
  • Vitality Private Medical Insurance

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