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Administration & Community Engagement Officer

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Truecare Support Services

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Location:
Australia, Rosanna, Victoria

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking two highly organised and detail-oriented Administration & Community Engagement Officers to join our dynamic team. The successful candidate will play a crucial role in supporting our operations and ensuring the smooth delivery of NDIS services. This role also involves maintaining compliance with NDIS guidelines, roster management through close communication with NDIS participants and support workers.

Job Responsibility:

  • Respond to enquiries via phone, email, and in person in a professional manner
  • Provide administrative support to NDIS participants, support workers, and management
  • Maintain accurate and up-to-date staff and participant records in line with NDIS guidelines
  • Reaching out to external providers within the community for participant acquisition and networking
  • Coordinate staff and participant schedules, maintaining rosters
  • Liaise with internal teams to support quality service delivery
  • Assist with compliance and reporting documentation

Requirements:

  • Strong understanding of the NDIS
  • Proficiency in Microsoft Office Suite and participant management systems, such as Brevity
  • Strong reliability and consistency in attendance and performance
  • Excellent communication and interpersonal skills
  • High attention to detail and ability to manage multiple tasks and deadlines
  • Ability to work both independently and as part of a team
  • Current Police Check and Working with Children Check (or willingness to obtain)
  • NDIS Worker Screening Check (or willingness to obtain)
  • Proven experience in administrative roles, preferably within NDIS, aged care, or healthcare setting
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with data entry and management systems
  • A valid Driver’s License and own motor vehicle
What we offer:
  • Join a purpose-driven organisation that values inclusion, respect, and empowerment
  • Be part of a supportive and collaborative team that celebrates your contributions
  • Access ongoing training and development opportunities to grow your career
  • Work in a positive and professional environment where your ideas are welcomed
  • On-the-job training will also be provided

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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