Administration & Co-Pay Assistant

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program
• Process copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establish and maintain office files, make appointments and arrange meeting rooms as required
• Compile information from various sources and utilize the information for uses such as generating reports
• Audit and maintain various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies
• make corrections and notify appropriate personnel of any modifications
• Update and maintain pertinent business information via computer or department files
• Assist with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Draft and type correspondence and/or presentations to be sent to internal and external contacts
• Manage multiple projects for many departments within a business segment or across multiple business segments as required
• Interact frequently with inter-departmental associates and management for the purpose of resolving workload issues
• Maintain and promote positive and professional working relationships with associates and management
• Comply with all appropriate policies, procedures, safety rules and regulations
• Report all Adverse Events to the assigned units/departments

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processing large amounts of data
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills
• Strong analytical and mathematical skills
• Strong organizational skills
• attention to detail
• Ability to resolve issues quickly and efficiently
• Ability to represent a positive and professional image
• Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
• Ability to implement processes resulting in satisfactory audit practices
• Ability to consistently meet deadlines
• Excellent problem solving skills
• ability to resolve issues effectively and efficiently
• Strong business and financial acumen

Bilingual, French/English

• Medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities