Administration & Co-Pay Assistant

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required
• Compiles information from various sources and utilizes the information for uses such as generating reports
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies
• makes corrections and notifies appropriate personnel of any modifications
• Updates and maintains pertinent business information via computer or department files
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
• Maintains and promotes positive and professional working relationships with associates and management
• Complies with all appropriate policies, procedures, safety rules and regulations
• Responsible to report all Adverse Events to the assigned units/departments
• Performs related duties as assigned

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processes large amounts of data
• Candidate must have strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills
• Strong analytical and mathematical skills
• Strong organizational skills
• attention to detail
• Ability to resolve issues quickly and efficiently
• Ability to represent a positive and professional image
• Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
• Ability to implement processes resulting in satisfactory audit practices
• Ability to consistently meet deadlines
• Excellent problem solving skills
• ability to resolve issues effectively and efficiently
• Strong business and financial acumen

Bilingual, French/English preferred

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities