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Administration Assistant

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Carlisle

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

24465.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for an individual to work as an Administration Assistant on our North Cumbria Inpatient Oakwood Ward. Oakwood is an Inpatient Older Adult mental health assessment and treatment unit based at the Carleton Clinic in Carlisle. You will be the first point of contact working on reception on the ward, providing administrative support directly to the ward and supporting other wards and colleagues when required. This role provides a comprehensive administrative support to the service, working Monday to Friday 9am to 5pm. Proven experience of working in similar work environment is an advantage.

Job Responsibility:

  • Reception and relational/environmental security duties supporting staff, patients and visitors
  • General administrative duties
  • Accurate typing skills - typing letters/reports
  • Diary management including room allocations
  • Working from shared inbox
  • Ordering stock
  • Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit
  • Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff
  • Checking equipment is operating as required i.e., radios, blick alarms etc
  • Working in a customer / patient focused environment

Requirements:

  • Good general level of education up to Level 1 standard in English Language and Maths
  • Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
  • Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point
  • Able to input data accurately and efficiently
  • Undertake repetitive tasks whilst maintaining attention to detail
  • Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
  • Demonstrates good customer care skills at all times
  • Good working knowledge of office procedures
  • Good organisational and planning skills using own initiative

Nice to have:

  • NVQ Level 2 in Business Administration
  • NVQ Level 2 in Customer Service
  • Working towards Level 2 standard in Maths and English
  • Experience of working in an NHS/health care setting
  • Experience of processing NHS/health care documentation
  • Experience using stock ordering and/or petty cash systems
  • Experience of working with paper-based and electronic filing systems
  • Knowledge of working in an NHS environment
  • Ability to maintain and update patient information database(s)

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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