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Reporting into Internal Operations (“IntOps”) Team Leader, the Administration Assistant will complete a variety tasks (regular and ad hoc) to support the effective running of the Platform Services business unit. Working alongside a team of other Administration Assistants, they will build up a reliable interface to the central finance departments, customer support and customer service teams. There is an expectation of swift resolution of tasks that are assigned, to the highest standards. The Administration Assistant may be the last direct point of contact for many Platform Services customers, therefore they must provide excellent customer service, leaving a lasting good impression of Awin to pave for any future re-introduction.
Job Responsibility:
Administration of customer offboarding steps
Manage and resolve more complex invoice related queries & payment issues (including re-instatement of Direct Debit)
Assist with the seamless transitioning of customers between platform plans/service to self-service
Monitor outstanding payments and maintain minimal levels of bad debt
Other tasks will include adhoc support such as helping with ASC audits, production of Look Books, helping update content assets etc.
Requirements:
Fast learner and eager to deepen knowledge and understanding
Excellent organization and coordination skills
Extremely reliable with a strong focus on processes and details
Confident and excellent communicator (both towards clients and other departments)
Shows resilience and patience when faced with high pressure/demanding customers
Highest level of communication and customer service skills
Languages: English (fluently)
Prior customer support experience is an advantage
Nice to have:
Prior customer support experience
What we offer:
Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay
variety of different paid special leaves
Flexi-Office and hybrid/remote work possibilities
Health & Well Being: support and access to various initiatives and sports offers
Welfare: Bradesco TNQQ for health & dental insurance for employee, partner and kids at no salary discount
transportation and food vouchers
Development: Awin Academy training suite
English language course subsidy
Remote Working Allowance: monthly allowance to cover a part of running costs