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Administration Assistant

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Ashington ▼

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24465.00 GBP / Year
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Job Description:

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding by CQC? Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Northumberland Recovery Partnership (NRP) and North Tyneside Recovery Partnership (NTRP), in Ashington, Blyth and Wallsend respectively. The administration team supports clinical colleagues to deliver this service. The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m. There is also 1 late clinic a week which is covered on a rota basis.

Job Responsibility:

  • Meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend
  • Receiving client telephone calls and answering queries
  • Liaise with clinical colleagues on telephone calls and queries relating to clients
  • Monitoring inboxes and actioning queries with guidance from the Admin Team Lead
  • Managing incoming and outgoing post in line with service requirements and Trust policies

Requirements:

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ Level 2 in Customer Care (or equivalent) or in Business Administration (or equivalent)
  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Able to input data accurately and efficiently
  • Ability to maintain and update Patient Information Database(s)
  • Good communication and interpersonal skills, both verbal and written
  • Good working knowledge of office procedures ideally in an NHS environment
  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload
  • Experience of working with paper-based and electronic filing systems
  • Calm and resilient and able to maintain professionalism

Additional Information:

Job Posted:
March 18, 2026

Expiration:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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