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Administration Assistant

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25272.00 GBP / Year
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Job Description:

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time Band 2 Administration Assistant vacancy with the Children and Young People's Service (CYPS) based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE. Please note the successful candidate must be willing to travel and work from Bensham Hospital, Fontwell Drive, Gateshead NE8 4YL to support the CYPS team based at Bensham Hospital in times of service need. Working hours are 37.5hours per week Monday to Friday during the hours of 8am to 8pm with some 9am to 5pm working on rota basis - (will be discussed at interview). This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.Candidates mustbe adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.

Job Responsibility:

  • Provide a comprehensive, high quality administrative service
  • Facilitate excellent customer service
  • Deal with service users face to face and on the telephone
  • General administrative duties
  • Fast, accurate typing/keyboard skills
  • Typing letters/reports
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Ability to change tasks at short notice
  • Demonstrate flexibility
  • Demonstrate ability to deal with possible exposure to highly distressing or highly emotional circumstances
  • Participate on all relevant training courses appropriate to the role

Requirements:

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ in Business Administration (or equivalent)
  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Able to input data accurately and efficiently
  • Good communication and interpersonal skills, both verbal and written
  • Demonstrates good Customer Care Skills
  • Good working knowledge of office procedures
  • Good organisational and planning skills using own initiative
  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Nice to have:

  • NVQ Level 2 in Customer Care (or equivalent)
  • Knowledge of working in an NHS environment
  • Experience of working in an NHS/healthcare setting
  • Experience using stock
  • Experience of working with paper-based and electronic filing systems

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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