Administration assistant

• Providing comprehensive administrative support to the clinical team
• Acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties
• Managing a shared inbox
• Arranging appointments and meetings
• Updating and maintaining the RiO patient information system
• Typing letters and reports
• Taking notes at team meetings
• Processing incoming and outgoing post
• Ordering supplies
• Reporting estates issues
• Responding to day-to-day queries

• General level of education to O-Level/ GCSE or equivalent A-C grade
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience
• Working knowledge of Microsoft applications, including e-mail communication
• Able to input data accurately and efficiently
• Undertake repetitive tasks whilst maintaining attention to detail
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
• Demonstrates good customer care skills at all times
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of carrying out administrative tasks, e.g. data input, receiving and making telephone calls

• NVQ Level 2 in Business Administration
• NVQ Level 2 in Customer Service
• Working towards Level 2 standard in Maths and English
• Working knowledge of RiO
• Experience of working in an NHS/health care setting
• Experience of processing NHS/health care documentation
• Experience using stock ordering and/or petty cash systems
• Experience of working with paper-based and electronic filing systems

Travel expenses will be paid where appropriate and in accordance with Trust policy