Administration Assistant

Join Our Team as an Administration Assistant! 🌟🚀 Are you an organised and detail-oriented individual with a passion for delivering top-notch customer service? Do you thrive in a fast-paced office environment, keeping everything running smoothly? If so, we want YOU on our team! Please note that this is a fixed term contract to cover a period of maternity leave. About the Role As our Administration Assistant, you’ll be at the heart of our operations, ensuring seamless coordination between our customers and engineering team. You’ll play a vital role in scheduling planned and reactive maintenance requests while providing exceptional customer service. This position is for 4 days per week. What You’ll Be Doing ✅ Handling calls, emails, and messages from clients and engineers. ✅ Processing sales & purchase invoices, plus purchase orders using Sage 50. ✅ Booking and scheduling service calls & maintenance appointments. ✅ Managing engineers’ diaries and ensuring efficient scheduling. ✅ Preparing quotes, order confirmations, and essential documents. ✅ Assisting with customer inquiries and ensuring top-tier service delivery. What We’re Looking For 🔸 Strong organisational and multitasking skills. 🔸 Experience in administration, customer service, or scheduling (bonus if you know Sage 50) 🔸 A proactive problem-solver who thrives in a busy environment. 🔸 Excellent communication skills and a keen eye for detail. 🌟 Why Join Us? ✔ A friendly and supportive team environment. ✔ Opportunities to grow and develop your skills. ✔ Be part of a dynamic and fast-paced industry. What Can We Offer You? Comprehensive discount portal including gym memberships, shopping savings and days out Cycle2Work scheme Enhanced holiday entitlement – 33 days in total (including bank holidays and pro-rata based for the period of the fixed term contract) Additional day off to celebrate your BIRTHDAY! Company pension scheme Dental plan Company sick pay, life assurance and enhanced maternity/paternity pay Eye test vouchers Mental health support services and a virtual GP service Free parking on site