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Administration Assistant

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Carlisle

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

24465.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for an individual to work as an Administration Assistant on our North Cumbria Inpatient Edenwood Ward. Edenwood is an Inpatient Learning Disability mental health assessment and treatment unit based at the Carleton Clinic in Carlisle. You will be the first point of contact working on reception on the ward, providing administrative support directly to the ward and supporting other wards and colleagues when required. This role provides a comprehensive administrative support to the service, working Monday to Friday 9am to 2pm.

Job Responsibility:

  • Reception and relational/environmental security duties supporting staff, patients and visitors
  • General administrative duties
  • Accurate typing skills - typing letters/reports
  • Diary management including room allocations
  • Working from shared inbox
  • Ordering stock
  • Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit
  • Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff
  • Checking equipment is operating as required i.e., radios, blick alarms etc
  • Electronic minute taking at informal meetings
  • Be self-directed, motivated and be able to contribute positively within a team
  • Have good customer service skills
  • Well organised and structured
  • Demonstrate flexibility in the role
  • Deal with possible exposure to highly distressing or highly emotional circumstances

Requirements:

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ in Business Administration (or equivalent)
  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Reception experience
  • Good communication and interpersonal skills, both verbal and written
  • Demonstrates good Customer Care Skills
  • Good working knowledge of office procedures
  • Good organisational and planning skills using own initiative
  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Nice to have:

  • NVQ Level 2 in Customer Care (or equivalent)
  • Knowledge of working in an NHS environment
  • Experience of working in an NHS/healthcare setting
  • Experience using stock

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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