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Administration Assistant

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Cumbria, Northumberland, Tyne and Wear NHS...

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Location:
United Kingdom , Prudhoe

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24465.00 GBP / Year
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Job Description:

An exciting opportunity has arisen for an individual to join the reception team within the Medium Secure Unit (Stephenson Ward) which is part of the Specialist Children and Young People's in-patient services. This role provides a comprehensive service to the Medium Secure Unit, which operates from 7:00am to 21:00pm, Monday to Sunday, 365 days per year. The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure and have excellent organisational, interpersonal and communication skills. The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Job Responsibility:

  • Reception and relational/environmental security duties supporting staff, patients and visitors
  • Diary management including room and vehicle allocation
  • Knowledge of ordering stock
  • Issuing and maintaining security equipment i.e. SAS alarms, body warn cameras, pagers, radios, keys and belts etc.
  • Using a variety of systems that are part of the security processes which are in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
  • Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
  • Checking equipment is operating as required i.e., radios, body warm cameras, pagers, alarms etc.
  • Coordinating the testing of radio frequency & function for the Site Response
  • Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
  • Working with Administration Manager to ensure qualities and standards are met within the Specialist CYPS medium secure unit in-patient service.
  • Be self-directed, motivated and be able to contribute positively within a team
  • Have excellent customer service skills
  • Well organised and structured
  • Demonstrate flexibility in the role, including covering Ferndene reception when required

Requirements:

  • OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
  • Good general level of education to O-Level/ GCSE or equivalent in English Language
  • NVQ in Business Administration (or equivalent)
  • Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
  • Reception experience
  • Good communication and interpersonal skills, both verbal and written
  • Demonstrates good Customer Care Skills
  • Good working knowledge of office procedures
  • Good organisational and planning skills using own initiative
  • Experience of working in an administration role
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Nice to have:

  • NVQ Level 2 in Customer Care (or equivalent)
  • Knowledge of working in an NHS environment
  • Experience of working in an NHS/healthcare setting
  • Experience using stock

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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