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We are looking for more than just an administrator; we are seeking a "Leader of Self" who understands that in Home Care and Retirement Living, kindness is the key to quality care. As an Administration Assistant, you will be the heart of the office, providing high-quality support to the service and its clients. You will play a crucial role in building strong relationships with team members and clients to work effectively towards common goals. If you have a passion for service and a professional demeanour, we would love to have you join this values-driven team.
Job Responsibility:
Take and triage all inquiries, directing them appropriately and communicating with warmth to all stakeholders
Provide prompt and accurate responses to service requests, supporting the Home Care and Retirement Living Managers
Build strong, values-driven relationships with clients, potential clients, and staff
Handle essential administrative tasks including document management, filing, archiving, and mail distribution with precision
Identify areas for improvement and initiate solutions to achieve successful outcomes for our community
Maintain contractor database information and ensure all work meets home care and retirement living requirements
Contribute your ideas to the team to help us constantly improve the way we serve our clients
Requirements:
A strong background in customer service and administration is essential
Comfortable using Microsoft Office products, including Word, Excel, and Outlook
Strong time management skills with the ability to prioritise competing tasks in a busy environment
Well-developed interpersonal skills and a professional, empathetic demeanour
Must maintain a valid Police Check or NDIS Worker Screening Clearance
What we offer:
Superannuation
A Workplace that Cares: Join a culture that places equal value on the outcomes we achieve and the kindness we demonstrate
Local Impact: Make a meaningful difference in the Buderim community within a supportive and collaborative environment