Administration and soft services

Other misc. tasks assign by line manager and management.

• Ensure maximum efficiency towards performance of Housekeepers
• Responsible for keeping the entire premises clean
• Monitoring individual job activity on hourly basis
• Make rounds all around to monitor utilization of manpower
• Review Checklist for Plan Vs Done
• Supervise check on daily cleaning, deep cleaning and periodical cleaning as per schedule
• Always acknowledge the residents with courteous greetings with a smile and ensure that his team also does the same
• Ensure that the Housekeepers adheres to safety & environmental policies
• Ensure that Housekeeping equipment’s are properly maintained
• Ensure that garbage/waste is disposal as per schedule, and area is kept clean
• Ensure in time removal of rubbish to maintain the surround clean
• Maintain Stock of Consumables
• Maintain records of all the jobs and specific tasks completed
• Adhere to hygiene standards
• Maintain attendance of the Housekeepers
• Provide On Job Training for improve / maintain quality work
• Maintain cleanliness of all unsold flats
• Review & Maintain the Record of Pest control applications
• Maintain the Horticulture activities through activity schedule & Review the performance
• Asset Management – review, update and record maintenance
• Ensuring delivery of services as per the agreed terms and conditions
• Formulation, promulgation and implementation of SOPs and guidelines
• Ensuring upkeep of records and logbooks
• Ensuring all administrative formalities
• Collection of bills/payments and processing of bills of all vendors
• Act as interface within Flat owners, occupants, client and Govt. / Local authorities
• Screening, hiring, and training of personnel of all service providers
• Assigning of daily/weekly assignments to staff
• Vendor management – Daily operations, Performance analysis, ensure quality service
• Timely escalation of observations to improve the working system and procedures
• Keeping up to date with the local and state statutory policies
• Providing prompt response on emergency
• Updating and pursuing pending complaints with client, and managing Case management well within TAT
• Supervising all staffs, maintaining statistical & financial records. Managing stocks of supplies and equipment’s
• Ensure support of all Dept. to Helpdesk for effective customer support