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Administration and Medical Casework Officer

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Brook-St Hiredonline

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Location:
United Kingdom , Southampton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.36 GBP / Hour
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Job Description:

This is an excellent opportunity to gain experience within a respected government organisation in a busy, customer-facing administrative role. No medical qualifications or experience are required. This role is fully office-based (5 days per week). Due to the handling of confidential medical documentation and an ongoing office restack project to support the move towards a paperless environment, attendance in the office is essential. The role aligns with Civil Service behaviours including managing a quality service, working together, communicating and influencing, and delivering at pace.

Job Responsibility:

  • Providing general administrative support
  • Managing and responding to email and telephone enquiries
  • Handling confidential medical information in line with GDPR
  • Supporting document management and scanning
  • Assisting with process improvements as part of the move towards a paperless system by sorting through archives in the office, and working with SharePoint where required

Requirements:

  • Strong communication skills
  • Excellent attention to detail
  • Ability to work independently and use initiative
  • Confidence to ask questions if unsure rather than making assumptions
  • Experience providing administrative support
  • Good customer service skills, including answering telephones and emails
  • Computer literacy, particularly Microsoft Outlook and Excel
  • Working knowledge of GDPR when handling confidential information
  • A self-motivated approach and ability to follow instruction
What we offer:

Free parking is available on a first come, first served basis

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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