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Administration and Medical Casework Officer

United Kingdom, Southampton 12.86 GBP / Hour · Job Posted June 02, 2026
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Job Description

We are currently recruiting on behalf of our client, the Maritime and Coastguard Agency (MCA), for a Temporary Administration and Medical Casework Officer to join their team in Southampton. This is an excellent opportunity to gain experience within a respected government organisation in a busy, customer-facing administrative role. No medical qualifications or experience are required. This role is fully office-based (5 days per week). Due to the handling of confidential medical documentation and an ongoing office restack project to support the move towards a paperless environment, attendance in the office is essential. Free parking is available on a first come, first served basis and fills early in the morning. The Role: You will provide administrative and medical casework support within a busy team, assisting with confidential seafarer medical documentation and delivering a high-quality service.

Job Responsibility

  • Providing general administrative support
  • Managing and responding to email and telephone enquiries
  • Handling confidential medical information in line with GDPR
  • Supporting document management and scanning
  • Assisting with process improvements as part of the move towards a paperless system by sorting through archives in the office, and working with SharePoint where required

Requirements

  • Strong communication skills
  • Excellent attention to detail
  • Ability to work independently and use initiative
  • Confidence to ask questions if unsure rather than making assumptions
  • Experience providing administrative support
  • Good customer service skills, including answering telephones and emails
  • Computer literacy, particularly Microsoft Outlook and Excel
  • Working knowledge of GDPR when handling confidential information
  • A self-motivated approach and ability to follow instruction

What we offer

Free parking is available on a first come, first served basis

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