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Administration and Business Support Manager

United Kingdom, Manchester Employment contract 32281.00 - 34902.00 GBP / Year · Job Posted July 04, 2026
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Job Description

Are you an experienced administration, finance or business support professional with a passion for leading teams, improving processes and delivering excellent customer-focused services? This is an exciting opportunity to play a key role within The University of Manchester’s Conferences, Venues and Hospitality team, supporting the smooth delivery of high-quality hospitality services across a busy, varied and commercially focused environment. We are looking for an Administration and Business Support Manager to lead the business support function for Hospitality Services. This is a varied and influential role, offering the opportunity to shape ways of working, strengthen financial and administrative processes, support service improvement and help a dedicated team deliver professional, responsive support to colleagues, customers and stakeholders.

Job Responsibility

  • Leading, supporting and developing the Hospitality administration team, building capability, confidence and engagement
  • Overseeing key financial administration processes including income processing, invoicing, reconciliations, internal recharges and reporting
  • Ensuring administrative systems, records and processes are accurate, compliant, efficient and customer-focused
  • Working with operational colleagues to support hospitality systems, software, reporting and service planning
  • Identifying opportunities to improve efficiency, service quality, communication and the overall customer experience
  • Contributing to a positive culture of continuous improvement, collaboration and professional service delivery

Requirements

  • A Level 4 qualification, or equivalent professional experience, in business administration, finance or a related discipline
  • Experience of leading, motivating and developing an administration or business support team
  • A strong understanding of financial administration, budgeting, reporting and commercial processes
  • Excellent organisational skills, with the ability to manage competing priorities, deadlines and operational demands
  • Strong communication and stakeholder management skills, with the confidence to work collaboratively across teams
  • A customer-focused approach and a commitment to delivering high-quality, responsive support services
  • Experience of reviewing policies, improving processes and supporting operational efficiency
  • Experience in hospitality, events, catering or another commercial service environment would be beneficial, but is not essential

Nice to have

Experience in hospitality, events, catering or another commercial service environment

What we offer

  • 26 days’ annual leave, plus bank holidays
  • Annual closure over Christmas and New Year
  • A pension scheme with generous employer contributions
  • Subsidised car parking and tax relief on childcare
  • Access to staff benefits and offers
  • A strong commitment to personal development, career development, wellbeing and mental health

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