Admin Team Lead

• Leading a team of administrators and overseeing practices within the department
• Supporting clinical staff by implementing effective processes to ensure success of all patient pathways, including Referral to Appointment (RTA) and Referral to Treatment (RTT)
• Management of referral and/or workflow pathways for all service users enabling the organisation to achieve RTA/RTT targets and Key Performance Indicators (KPIs)
• Reporting and analysis of clinical administration performance against KPI’s to drive continuous improvement
• Data input of referrals into IT systems, ensuring the correct triage/screening process is followed to accurately ensure RTA/RTT pathways are met
• Act as the main point of contact for all departmental administration-related matters, patient complaints, queries and concerns
• Maintain effective communication with patients, carers and professionals by telephone and email

• Excellent communication, listening and interprofessional and customer service skills
• Ability to build and maintain excellent working relationships internally and externally
• Ambitious, with a positive attitude to drive continuous improvement within the service
• Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations
• Self-motivated and uses initiative, seeking advice when required
• Experience of working with the public in an office/reception environment
• A willingness to learn
• Excellent attention to detail
• Sound numeracy and literacy skills
• Good working knowledge of IT systems including MS Office Suite
• Remains calm under pressure

Previous administration experience working in a busy healthcare environment

• Competitive market salary
• Incremental holiday allowance stating at 33 days, increasing to 38 days with length of service (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Recognition schemes
• Continuing professional development