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Surge Support Role - Weymouth Location: Weymouth, DT4 9TT | Fully Office Based Pay Rate: £13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week | 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026 About the role: Join our service?wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business.
Job Responsibility:
Control the distribution and allocation of applications
Investigate reports and escalate issues appropriately
Liaise with operational teams on application progress
Maintain accurate application lists and records
Communicate with customers via phone or email when required
Record actions using the Points Arising Screen (PAS) and any correspondence issued
Identify recurring issues and contribute to continuous improvement
Carry out additional administrative tasks as needed
Requirements:
Strong attention to detail with the ability to identify gaps or errors
Confident following written procedures
Experience working collaboratively to achieve shared goals
Excellent organisational and time?management skills
Effective verbal and written communication skills
Good working knowledge of Microsoft Office (Outlook, Word, Excel)
Previous admin and/or customer service experience in an office environment