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This role focuses on providing efficient and professional customer support through live chat and email. You will be the first point of contact for customer inquiries, ensuring accurate information, smooth coordination, and timely resolution of basic issues. The position requires strong communication skills, attention to detail, and flexibility to work in rotating shifts.
Job Responsibility:
Communicate with customers via live chat and email
Provide clear information, guidance, and assistance throughout the service usage process
Handle customer inquiries and support requests in a timely and professional manner
Resolve basic issues at the first-level support stage
Coordinate communication between customers and internal departments when required
Prepare, manage, and maintain customer-related documentation
Accurately update and manage customer information in internal systems
Prepare daily work summaries and performance reports
Perform other related tasks as assigned
Requirements:
Native/fluent Thai
professional working proficiency in English (B2)
availability to work rotating shifts including morning, afternoon, and night shifts
fast and accurate typing skills with strong chat-based communication ability
responsible, punctual, and detail-oriented
previous experience in administrative roles or call center environments is an advantage
What we offer:
Stable full-time position with structured shift scheduling
Two fixed days off per week
Opportunity to develop customer service and coordination skills