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Support Officers are allocated by the General Secretary to particular areas of work within the Association and are responsible to the General Secretary, through the Manager, for the performance of a wide range of administrative and secretarial activities for the efficient functioning of the Teams, to facilitate the effective operation of the Association. When required, a Support Officer may be reallocated from one Team to another as requested by the General Secretary.
Job Responsibility:
Assisting the relevant Manager with day to day administrative operations of the team
Diary Management
Maintenance of membership records, filing, photocopying, ordering of stationery and other office supplies
Dealing with incoming and outgoing correspondence, including the drafting and preparation of straightforward and more complex correspondence
Document/file preparation and management
Schedule and coordinate meetings, appointments or teleconferences for Industrial Staff
Notification to members and staff of conferences, hearings, etc
Web searches, database manipulation and interrogation
Assistance with routine research, collection and preparation of case histories, materials and exhibits
Development and efficient maintenance of administration and record systems for the work of the Team
Help support membership delegate structures and committees
Assistance with the collation of reports
Accurately input information into Unison
Other related duties as directed
Requirements:
Commitment to union principles
Demonstrated ability to understand and carry out complex oral and written directions, and exercise initiative and independent judgement
Knowledge of the systems and processes of the State and Federal Industrial Relations systems
Ability to undertake basic research
Intermediate to advanced PC skills, in particular Microsoft Word and Excel
Demonstrated ability to prioritise, plan and manage competing demands
Good verbal and written communication skills
Ability to work as a team member
Ability to work co-operatively with the Senior Support Officer and other admin staff as required, to ensure the effective running of the team