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Helpware Logo Helpware · Office Administration

Admin Specialist

Philippines, Cebu · Job Posted June 14, 2026
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Job Description

The Admin Specialist provides administrative and workforce support to ensure the smooth day-to-day operations of the account. This role is responsible for managing attendance and scheduling records, coordinating system and access requests, supporting payroll and performance reporting activities, facilitating communication across teams, and assisting with operational and client-driven initiatives.

Job Responsibility

  • Time & Attendance Management
  • Scheduling & Workforce Coordination
  • System & Access Management
  • Performance & Reporting Support
  • Communication & Information Sharing
  • Operational Support & Coordination

Requirements

  • Bachelor's degree in Business Administration, Human Resources, Management, or a related field preferred
  • At least 1 year of experience in administrative, workforce management, HR operations, recruitment operations, or BPO support functions preferred
  • Experience working in a BPO, shared services, or customer support environment is an advantage
  • Proficient in Microsoft Office applications, particularly Excel and Google Workspace tools
  • Experience using HRIS, ticketing, workforce management, or project management tools (e.g., BambooHR, Jira, Okta, or similar platforms) is an advantage
  • Strong organizational and time management skills with the ability to handle multiple priorities simultaneously
  • Excellent attention to detail and ability to maintain accurate records and reports
  • Strong verbal and written communication skills with the ability to coordinate effectively with employees, leaders, and cross-functional teams
  • Demonstrated problem-solving and critical-thinking abilities
  • Ability to handle confidential and sensitive information with professionalism and discretion
  • Proactive, dependable, and able to work independently with minimal supervision
  • Comfortable working in a fast-paced and dynamic environment while meeting deadlines

Nice to have

  • Strong stakeholder management and coordination skills
  • Analytical mindset with the ability to validate data and identify discrepancies
  • Customer-service orientation when supporting internal employees and leaders
  • Adaptability and willingness to support ad hoc operational requirements
  • Positive attitude, professionalism, and strong interpersonal skills
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