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Admin Receptionist / Customer Support Coordinator

United Kingdom, Nottingham 12.95 GBP / Hour · Job Posted February 19, 2026
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Job Description

Admin Receptionist / Customer Support Coordinator for a 33-Bed Young Refugee Supported Housing Service. The role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.

Job Responsibility

  • Provide a welcoming and professional front desk service
  • Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies
  • Ensure residents receive high quality guidance and support
  • Promote customer involvement and engagement
  • Maintain accurate and confidential case management records
  • Ensure all administration, handover notes and systems are updated daily
  • Manage works orders, invoicing processes and assist with monitoring arrears
  • Handle internal and external calls in line with service standards
  • Ensure compliance with GDPR, safeguarding and organisational policies
  • Escalate safeguarding or risk concerns appropriately
  • Assist in identifying support needs and signposting to internal/external agencies
  • Support the Outreach Housing Officer with case documentation
  • Build positive working relationships with multi-agency professionals
  • Report maintenance and health & safety concerns promptly

Requirements

  • Experience within supported housing, healthcare, or social care
  • Strong administrative and record-keeping skills
  • Understanding of safeguarding and risk management
  • Ability to manage confidential information
  • Experience working with vulnerable individuals
  • Good IT skills and system confidence
  • Strong communication skills (essential due to language barriers)
  • Enhanced DBS required

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