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Admin Receptionist / Customer Support Coordinator for a 33-Bed Young Refugee Supported Housing Service. The role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.
Job Responsibility:
Provide a welcoming and professional front desk service
Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies
Ensure residents receive high quality guidance and support
Promote customer involvement and engagement
Maintain accurate and confidential case management records
Ensure all administration, handover notes and systems are updated daily
Manage works orders, invoicing processes and assist with monitoring arrears
Handle internal and external calls in line with service standards
Ensure compliance with GDPR, safeguarding and organisational policies
Escalate safeguarding or risk concerns appropriately
Assist in identifying support needs and signposting to internal/external agencies
Support the Outreach Housing Officer with case documentation
Build positive working relationships with multi-agency professionals
Report maintenance and health & safety concerns promptly
Requirements:
Experience within supported housing, healthcare, or social care
Strong administrative and record-keeping skills
Understanding of safeguarding and risk management
Ability to manage confidential information
Experience working with vulnerable individuals
Good IT skills and system confidence
Strong communication skills (essential due to language barriers)