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Admin Patient Experience Representative- Cardiology

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Boston Children's Hospital

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Location:
United States , Boston

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Contract Type:
Not provided

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Salary:

19.06 - 31.46 USD / Hour

Job Description:

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease. Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.

Job Responsibility:

  • Scheduling
  • registration
  • call management
  • meeting coordination
  • daily workflow support
  • intake
  • documentation
  • insurance verification
  • record preparation
  • maintain accurate patient information
  • process requests
  • support clinic operations
  • participate in workflow and quality improvement activities
  • manage scheduling, intake, call triage, and care coordination tasks
  • resolve routine concerns
  • support complex scheduling, documentation, insurance, and referral processes
  • manage clinical information
  • ensure accurate and efficient workflow execution
  • contribute to workflow enhancements and quality improvement initiatives
  • serve as a resource for scheduling, patient coordination, and workflow management
  • address complex inquiries
  • support escalations
  • facilitate efficient care coordination
  • oversee documentation accuracy, process optimization, and operational consistency
  • support program initiatives, workflow improvements, and team effectiveness

Requirements:

  • Entry Level Role – Experience Not Required
  • 1+ Years of Experience
  • 2+ Years of Experience
  • Provide administrative support to cardiologists and program operations
  • Deliver compassionate customer service to patients and families
  • Utilize hospital systems (e.g., Epic, Microsoft Office)
  • Collaborate with team members
  • Provide comprehensive administrative and operational support
  • Deliver high-quality service to patients and families
  • Utilize hospital systems proficiently
  • Collaborate with interdisciplinary teams
  • Provide advanced administrative and operational support
  • Ensure exceptional patient and family experience
  • Demonstrate expert use of hospital systems
  • Partner with clinical and administrative teams
What we offer:
  • $2,000 sign on bonus
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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