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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease. Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.
Job Responsibility:
Scheduling
registration
call management
meeting coordination
daily workflow support
intake
documentation
insurance verification
record preparation
maintain accurate patient information
process requests
support clinic operations
participate in workflow and quality improvement activities
manage scheduling, intake, call triage, and care coordination tasks
resolve routine concerns
support complex scheduling, documentation, insurance, and referral processes
manage clinical information
ensure accurate and efficient workflow execution
contribute to workflow enhancements and quality improvement initiatives
serve as a resource for scheduling, patient coordination, and workflow management
address complex inquiries
support escalations
facilitate efficient care coordination
oversee documentation accuracy, process optimization, and operational consistency
support program initiatives, workflow improvements, and team effectiveness
Requirements:
Entry Level Role – Experience Not Required
1+ Years of Experience
2+ Years of Experience
Provide administrative support to cardiologists and program operations
Deliver compassionate customer service to patients and families
Utilize hospital systems (e.g., Epic, Microsoft Office)
Collaborate with team members
Provide comprehensive administrative and operational support
Deliver high-quality service to patients and families
Utilize hospital systems proficiently
Collaborate with interdisciplinary teams
Provide advanced administrative and operational support
Ensure exceptional patient and family experience
Demonstrate expert use of hospital systems
Partner with clinical and administrative teams
What we offer:
$2,000 sign on bonus
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement