Admin Officer Job at Brook-St Hiredonline (Darlington)

Job Description

The Department for Education is seeking Admin Officers to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.

Job Responsibility

Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls
Manage high volumes of telephone communication, particularly during peak periods
Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary
Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures
Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR
Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information
Ensure data handling meets quality standards and timescales set by internal customers

Requirements

Comfortable and confident handling high volumes of telephone calls
Strong administrative skills with a keen eye for detail
Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook)
Good literacy and numeracy skills
Excellent verbal and written communication skills
Strong interpersonal skills, with the ability to build rapport and work collaboratively
Able to take ownership of tasks and follow through on commitments
Problem-solving mindset with resilience under pressure
Strong time management and organisational skills
Ability to produce high-quality work and support colleagues in achieving shared goals
Secure and reliable internet access
A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space)

What we offer

Paid Holidays and Pension
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

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