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Admin Officer

United Kingdom, Darlington 13.31 - 14.17 GBP / Hour · Job Posted January 19, 2026
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Job Description

The Department for Education is seeking Admin Officers to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.

Job Responsibility

  • Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls
  • Manage high volumes of telephone communication, particularly during peak periods
  • Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary
  • Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures
  • Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR
  • Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information
  • Ensure data handling meets quality standards and timescales set by internal customers

Requirements

  • Comfortable and confident handling high volumes of telephone calls
  • Strong administrative skills with a keen eye for detail
  • Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook)
  • Good literacy and numeracy skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, with the ability to build rapport and work collaboratively
  • Able to take ownership of tasks and follow through on commitments
  • Problem-solving mindset with resilience under pressure
  • Strong time management and organisational skills
  • Ability to produce high-quality work and support colleagues in achieving shared goals
  • Secure and reliable internet access
  • A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space)

What we offer

  • Paid Holidays and Pension
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
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