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Admin Officer to join a government organisation based in Southampton focused on supporting maritime safety, seafarer training, and certification across a wide range of UK vessels. This position sits within Seafarer Services, supporting UK seafarers working on Merchant Navy vessels, Fishing Fleets, Inland Waterways, Large Yachts, Tugs and Workboats. The team ensures high standards of seafarer training, certification and customer service.
Job Responsibility:
Process and collate data for business administration tasks and projects supporting the Certification Operation
Support continuous improvement of working practices and ensure compliance with business service standards
Handle all accounts receivable from seafarers and companies, including GovPay payments, bank transfers, and correct payment allocation
Code and re-allocate income accurately
Process refunds and manage over/under payments
Create and maintain seafarer accounts within the financial system
Manage email inboxes, respond to enquiries, and deliver excellent customer service
Create invoices and issue receipts as required
Maintain Rolling Account entries and ensure accurate cash book updates
Complete weekly and monthly cashbook reconciliations
Requirements:
Five GCSEs at Grade C or above (including English) or equivalent
NVQ Level 2 in Business Administration or relevant clerical experience
Strong administrative skills, including proficiency with Microsoft Office
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