Admin Officer

• Working as part of a team responsible for delivering a full review of vetting applications
• including confirming identity and checking information provided
• Responding to enquiries and seeking further information from vetting subjects, sponsors and others in the vetting community
• This may be via email or telephone
• Sensitively and securely handling customer information
• Attention to detail and discretion are essential as vetting confidentiality is paramount in safeguarding the personal information being processed
• Providing a quality service, understanding the end-to-end vetting process and appreciating where your role fits into this to identify the right actions and interventions to best support applications and colleagues

• Must be able to commute to York
• Must be able to work full time
• Must be able to provide full right to work in the UK including photo ID
• Must be able to provide reference details for the last 3 years
• Excellent attention to detail
• The capacity to work both independently and as a team member
• Able to handle customer information sensitively and securely
• Strong IT skills, including a knowledge of Microsoft Office products (such as Word and Outlook)
• Good communication skills
• able to articulate clearly and concisely both orally and in writing
• The ability to deliver a consistent and high-quality customer-focused service to relevant stakeholders
• The ability to make impartial and well-considered judgements
• The ability to deliver at pace and work towards targets, whilst not compromising on quality

Experience of using bespoke IT software will be an advantage

• Rate of pay increasing to £14.24 after 12 weeks
• Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
• Guaranteed interview for candidates with a disability who meet all the essential criteria via the PSR Sourcer