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Brook Street have a great temporary opportunity to work with CTSC in Newport for a 6-month period. The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.
Job Responsibility:
Predominantly telephone-based, taking inbound calls from the public and legal representatives and returning calls as required
Handling emails, webchat, and general administrative work
Using a 'knowledge bank' (guidance document) to assist in the role
Promoting and supporting customers to engage digitally and use online applications
Requirements:
Proficient in using IT - helping users navigate online systems, updating and processing case details
Have excellent customer service skills using telephone, webchat and email
Be able to empathise with customers
Be able to explain information clearly
Be flexible and adaptive to support business needs
Proactively resolve routine problems and escalate serious issues
Confident communicator with self-assurance to liaise with the public regarding complex and sensitive matters
Attention to detail
Ability to multi-task
Manage time effectively
Resilient
Keen to learn
IT skills to adapt to new systems and technologies
What we offer:
Non-contractual hybrid working is currently available
Full training will be provided through a mixture of online and in person training
Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
Guaranteed interview for candidates with a disability who meet all the essential criteria