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Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street is recruiting on behalf of our public sector client, HMCTS Kings Lynn, for a full-time Admin Officer to support the effective day-to-day running of court operations. Staff with strong customer service skills are vital to the success of HMCTS. This role involves regular contact with members of the public, many of whom may be in difficult or stressful situations, so empathy, professionalism and clear communication are essential. You'll also liaise closely with court and tribunal staff to ensure cases are processed efficiently and accurately. This is an excellent opportunity to gain public sector experience while contributing to important work within your local community.
Job Responsibility:
Preparing, managing and updating case files and court documentation
Handling telephone, email and face-to-face enquiries in a professional and empathetic manner
Updating internal systems and processing sensitive information accurately
Supporting court hearings and daily court operations
Drafting standard correspondence and reports
General administrative duties including data entry, filing and photocopying
Requirements:
Excellent customer service and communication skills
Strong attention to detail and good organisational ability
Confidence using IT systems and handling data securely
Ability to remain calm and professional when dealing with sensitive situations
Previous administrative experience is desirable, but not essential
Nice to have:
Previous administrative experience
What we offer:
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria