Admin Officer HMCTS Fines Office

• Processing and managing fines and financial penalty cases
• Updating and maintaining accurate records on HMCTS case management systems
• Reviewing cases and progressing enforcement actions in line with established procedures
• Handling telephone, email, and written enquiries from court users and partner agencies
• Liaising with enforcement agencies, court users, and internal HMCTS teams
• Processing payments, payment arrangements, and financial records
• Preparing correspondence, notices, and enforcement documentation
• Scanning, uploading, and securely managing sensitive case documents
• Supporting compliance and enforcement activities relating to unpaid fines and court orders
• Providing general administrative support to ensure the efficient operation of the team

• Previous administration and/or customer service experience
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams
• Ability to manage competing priorities and work to deadlines
• Professional and confident approach when dealing with customers and stakeholders
• Ability to work independently and as part of a team
• Experience handling sensitive or confidential information

Weekly pay