Admin Officer / Court Usher

• Welcome and assist court users, including judiciary, jurors, solicitors, barristers, police officers, and external agencies
• Provide information relating to court proceedings and hearing arrangements
• Escort court users throughout the building as required
• Administer oaths and support court proceedings
• Call parties into courtrooms and hearing rooms in priority order
• Liaise with Court Clerks, Legal Advisers, and the Witness Service to ensure smooth hearing operations
• Answer face-to-face enquiries and provide excellent customer service
• Keep court users informed of any changes to hearing times or courtroom locations
• Prepare for, facilitate, and process a variety of court hearings
• Respond to enquiries via face-to-face interaction, telephone, and written correspondence
• Support court users with a range of needs by providing clear, accurate, and consistent information
• Use HMCTS guidance, service scripts, and knowledge resources to direct users to appropriate services
• Handle complaints in line with established policies and procedures
• Identify and escalate building or operational risks to the Senior Person on Site (SPoS) where required
• Process casework in accordance with standard operating procedures and service standards
• Maintain accurate records and case files, ensuring compliance with data protection and retention requirements
• Support jury service administration, including attendance tracking, deferrals, reassignments, and expense processing
• Assist with court listings and scheduling to maximise judicial efficiency
• Provide administrative support to members of the judiciary where required
• Support enforcement activities, including financial assessments and fine collection processes
• Produce basic statistical and financial reports
• Contribute to health and safety activities, including facility checks, issue logging, and emergency planning arrangements

• Excellent customer service and communication skills
• Strong organizational abilities and attention to detail
• Confidence dealing with a wide range of stakeholders in a professional environment
• Ability to work effectively under pressure and manage competing priorities
• Good administrative and IT skills
• A professional, reliable, and adaptable approach to work
• The ability to handle sensitive and confidential information appropriately

Experience in an administrative, customer-facing, or public service environment

• Holiday Accrual/Pay
• Pension Scheme