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Admin officer call handler

United Kingdom, Northampton 13.25 GBP / Hour · Job Posted April 15, 2026
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Job Description

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer/Call Handler. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Job Responsibility

  • Taking high volume calls for HMCTS
  • Providing customer care
  • Field calls from the public seeking assistance issuing or responding to their claim
  • Keeping regular contact with court staff at processing sites throughout the country
  • Deliver customer query resolution across various customer contact channels

Requirements

  • Taking high volume calls
  • Providing customer care to all including litigant in person and solicitors
  • Have a positive approach and a can-do attitude
  • Open to change and not afraid to take on challenges
  • Have flexibility and the ability to adapt across teams and processes
  • Demonstrate flexibility in thinking and adapt to new situations
  • Work in a fast-paced, challenging environment
  • Field calls from the public seeking assistance issuing or responding to their claim
  • Keeping regular contact with court staff at processing sites
  • Deliver customer query resolution across various customer contact channels
  • Consistently meeting performance indicators for accuracy and timeliness

What we offer

  • Training provided
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

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