Admin/Office Assistant Job at Myticas Consulting (Cheyenne, Wyoming)

Job Description

The Office Assistant is responsible for processing department, Virtual Office, and Registered Agent mail. Also responsible for processing Services of Process (SOPs). Answering phone calls and requests for client account maintenance, handling inbound/outbound correspondence, data entry, and miscellaneous administrative tasks as assigned. Since this position requires interaction with team members and clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication, and problem-solving skills.

Job Responsibility

Ensure superior customer service is provided at all times
Answer incoming phone calls and support tickets Escalate calls and tickets as needed to other teams or departments
Communicate with clients and colleagues in an efficient, professional and courteous manner
Retrieve, sort, distribute, log and forward correspondence
Process mail and packages
Maintain consistent attendance and punctuality
Maintain professional demeanor and appearance
Maintain high level of professionalism and a positive attitude
Assist with receiving and handling of service of process
Delivery and handling of filings with jurisdictional offices. (varies by office location)
Other duties as assigned

Requirements

Exceptional phone/email etiquette and professional demeanor and appearance
Effective communication (verbal and written) and relationship building skills
Analytical critical thinking and problem-solving skills
Must be very detail-oriented with strong organizational skills
Ability to work independently and in a team environment
Ability to be self-directed and work efficiently with minimal supervision
Ability to multitask and effectively handle multiple time-sensitive projects
Knowledge of general corporate procedures and/or willingness to learn
Ability to work in a fast-paced, high-energy environment
Must be computer literate
intermediate-level skills with MS Office apps are required
Works effectively with others
looks for and takes advantage of opportunities to help others
Shares knowledge and information willingly and openly
Is more passionate about the solution than the problem
Actively supports the spirit of teamwork including participation in improvement-related programs
Cares about the quality of work and pays attention to detail
Takes personal responsibility for following through, and for achieving objectives
Demonstrates commitment to personal growth and learning and applies knowledge in a variety of situations
Treats others with respect: values differences and honors the perception of others
Demonstrates flexibility and willingness to perform above and beyond expectations to achieve objectives
Displays initiative in seeking new work when time is available
Minimum of high school diploma and/or 2 years equivalent experience in customer service
Ability to effectively present information and respond to questions from colleagues and customers whose first language is English
Must be able to communicate via MS Teams and email

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