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360 Resourcing Solutions Logo 360 Resourcing Solutions · Office Administration

Admin Manager

United Kingdom, Dartford 48000.00 - 52800.00 GBP / Year · Job Posted March 14, 2026
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Job Description

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village – the UK’s largest privately-owned independent furniture retailer. Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years’ we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

Job Responsibility

  • Actively support the team in delivering the 7 Steps of Customer Fulfilment
  • Ensure all customer service interactions and communication by members of the team are polite and courteous
  • Ensure the swift and satisfactory resolution of any complaints or queries and affect change to avoid repeat occurrence
  • Champion a customer-centric culture through coaching and performance management, building team awareness and understanding of goals while support improvement in service
  • Manage all supplier related activities and communications
  • Ensure high standards of organisation, tidiness and cleanliness inside the admin office
  • Act on any requests from the CSC system, e.g., booking out exchanges, pre-booking from the NDC pick list, checking parts are in the fulfilment centre
  • Maintain an effective relationship with your GM ensuring regular communication and a commitment to drive for results i.e., working together to solve problems
  • Drive performance and operational results by analysing KPI data and reports, identifying opportunities to improve productivity, and implementing targeted actions to maintain and enhance performance
  • Ensuring your team obtain outstanding balance payments from all customers prior to delivery or checking for Interest Free Credit arrangements as applicable
  • If arranging part deliveries, ensure all your experience specialists take the correct monies to ensure enough deposit is held on the remaining part of the order
  • Communicating clearly and confidently with your team
  • Following health & safety procedures at all times
  • Making a difference every day to the customer experience

Requirements

  • You want to be here, want to do well, and want to be heard
  • A team player with a strong work ethic
  • Reliable, organised and confident in managing a team through a variety of tasks and challenges
  • Comfortable using systems and following processes with confidence in problem solving
  • Proud of your work and passionate about doing things right

What we offer

  • Competitive package: £48,000 plus up to 10% bonus
  • Work for an award-winning, family-run business
  • Annual Family Partnership celebration – recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service)
  • Innovate & Grow: clear career path, full training and personal development opportunities
  • Staff discount
  • 24/7 medical support, health insurance and Perkbox benefits
  • 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service
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