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This Contract position focuses on supporting the front desk operations of a Primary Care Health Center, ensuring smooth administrative processes and excellent patient service. The role requires proficiency in Epic software and a strong understanding of clinical operations.
Job Responsibility:
Serve as the primary point of contact at the front desk, welcoming patients and visitors with professionalism
Manage appointment scheduling and patient check-ins using Epic software
Ensure accurate data entry and maintenance of patient records
Collaborate with the provider, registered nurse, and other staff to coordinate clinic operations efficiently
Handle incoming calls and address inquiries or route them to the appropriate team members
Maintain a clean and organized front desk area to ensure a welcoming environment
Assist in preparing documentation and reports related to clinical operations
Support the team in managing daily administrative tasks and workflow
Facilitate communication between patients and healthcare providers to ensure timely care
Uphold confidentiality and compliance with healthcare regulations in all administrative duties
Requirements:
Previous experience in an administrative or front desk role within a healthcare setting
Proficiency in Epic software for scheduling and patient record management
Familiarity with clinical trial operations and primary care processes
Strong organizational skills and attention to detail
Excellent communication and interpersonal abilities to interact with patients and staff
Ability to multitask and prioritize responsibilities in a fast-paced environment
Knowledge of healthcare regulations and patient confidentiality standards
High school diploma or equivalent
additional certifications in healthcare administration are a plus
What we offer:
medical, vision, dental, and life and disability insurance