Admin Assistant

• Maintain, organize, and update corporate client files, service contracts, and account profiles
• Assist the Customer Service Manager in preparing materials, data sheets, and performance reports for Quarterly Business Reviews (QBRs)
• Coordinate schedules, arrange internal/external meetings, and draft meeting minutes for the department
• Handle data entry tasks, ensuring all client feedback, operational issues, and resolution timelines are accurately logged in the system
• Act as a reliable internal point of contact, routing urgent inquiries or high-level client complaints to the appropriate Account Managers or the Customer Service Manager immediately
• Follow up with internal ticketing and reservation teams to track the progress of ongoing corporate service requests, ensuring responses meet client deadlines
• Assist in drafting professional, clear corporate emails and announcements to client travel coordinators regarding system updates, schedule changes, or holiday operational hours
• Compile weekly and monthly customer service metrics (such as response times, recurring complaints, and account health indicators) into clear summaries for management
• Assist in running customer satisfaction surveys or gathering post-travel feedback from corporate accounts to help identify areas for service improvement

• Bachelor’s Degree in English Literature, Business Administration, or a related field from a reputable university
• 1-2 years of proven experience in a professional administrative assistant, corporate customer service, or operational support role
• Very Good to Fluent English (both written and spoken) is an absolute must to handle corporate communications professionally
• Highly proficient in MS Office (specifically Word, Excel for data logging, and PowerPoint for basic presentations)
• Experience with CRM tools or ticketing tracking systems is a major plus
• Exceptional Organization: A sharp eye for detail with the ability to manage multiple tracking sheets and files without losing focus
• Strong Communication: Polite, clear, and professional verbal and written communication style suited for a high-end corporate B2B environment
• Proactive & Reliable: High emotional intelligence, a problem-solving mindset, and the ability to maintain confidentiality regarding sensitive corporate account data.

Experience with CRM tools or ticketing tracking systems is a major plus