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Admin and Referral Worker

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360 Resourcing Solutions

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Location:
United Kingdom , Pontllanfraith

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Contract Type:
Employment contract

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Salary:

23154.00 GBP / Year

Job Description:

To provide responsive, trauma-informed administrative and frontline support to individuals accessing Cyfannol Women’s Aid services. Working closely with the Assistant Support Service Manager, you will support the safe and effective delivery of services by receiving referrals, offering immediate information and safety planning, providing practical support, signposting and ensuring high-quality administrative processes are maintained. This role plays an important part in creating a welcoming, safe and inclusive environment for everyone accessing our services.

Job Responsibility:

  • Provide responsive, trauma-informed administrative and frontline support to individuals accessing services
  • Collaborate to deliver high quality, specialist, trauma informed VAWDASV services
  • Provide a tidy, organised and informative Hwb
  • Act as a welcoming, calm and respectful first point of contact
  • Respond to visitors and enquiries in a non-judgemental and compassionate manner
  • Maintain a clear understanding of services
  • Coordinate the effective and confidential use of office systems
  • Collaborate to ensure safe and effective running of services
  • Manage incoming donations
  • Assist team members when required
  • Receive and respond to initial referrals
  • Provide immediate safety planning
  • Support individuals to explore their options
  • Complete referrals to alternative or specialist services
  • Accurately record all referral and contact information
  • Provide responsive administrative support
  • Contribute towards collecting and collating monitoring information
  • Collaborate with other staff
  • Monitor referral waiting lists
  • Maintain oversight of stationery and essential supplies
  • Organise and attend team and other meetings
  • Engage in regular supervision, appraisal, meetings and training
  • Actively contribute to the achievement of organisation's Mission, Vision, Aims
  • Demonstrate and promote core values
  • Proactively promote equality of opportunity
  • Represent organisation professionally
  • Participate fully in team meetings and supervision
  • Work in accordance with policies and procedures
  • Contribute to environmental goals
  • Undertake any other reasonable duties

Requirements:

  • Current valid driving licence
  • Access to a car and insurance covering business use

Additional Information:

Job Posted:
March 02, 2026

Expiration:
March 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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