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At our Fyshwick branch you will need to be passionate about customer sales and service and focus on leading a team of Customer Service Coordinators that contribute to the branch success!
Job Responsibility:
Manage and process quotes, invoices, purchase orders, and hires with accuracy
Maintain and update records in Coates systems
Liaise with customers, suppliers, and internal staff regarding scheduling, site information, and job documentation
Assist with onboarding paperwork, compliance documents, and safety systems and practices
Provide general administrative support and coordination of customer service staff
Guide all general day to day activities to support customers and sales team through a proactive solutions-based approach
Identify and resolve discrepancies in documents, accounts, or client details
Safety compliance – site inductions/visitors, maintaining site safety standards of internal and external parties
Requirements:
Sales and operational management experience
Previous team leadership experience, developing a ‘One Team’, cohesive mindset
A track record of delivering on customer service KPIs
Demonstrated commercial acumen
Excellent Communication skills, both written and verbal
Strong computer literacy, including customer databases and Microsoft Office Suite
What we offer:
Development and career progression pathways
Flexible working options available
Access to employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation