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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Check figures, postings, and documents for accuracy
Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures
Record, store, access, and/or analyze computerized financial information
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers
Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Complete period-end closing procedures and reports as specified
Respond to and/or resolve questions, issues, or disputes from Marriott's Shared Service Center/guest
Process customer tax exemptions following government regulations
Review, reconcile, and process credit card vouchers and advance deposits
Monitor and audit gift certificate and incentive award redemption activity
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers
Anticipate and address guests’ service needs
assist other employees to ensure proper coverage and prompt guest service
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors