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Ada Accommodations Supervisor

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Beacon Hill

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Location:
United States , Charlotte

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

65000.00 - 72000.00 USD / Year
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Job Description:

We are seeking an experienced and passionate ADA Accommodations Supervisor to lead a high-volume accommodations function supporting employees across all 41 states. This role is ideal for a hands-on people leader who is deeply knowledgeable in ADA accommodations, the interactive process, and complex case management. The manager will oversee a seasoned, close-knit team and play a critical role in ensuring compliant, practical, and employee-centered accommodation decisions in a fast-paced environment.

Job Responsibility:

  • Lead and supervise a team of 8 direct reports, including Accommodation Coordinators and Accommodation Specialists
  • Oversee high-volume accommodations casework, with each team member managing a large caseload of active requests
  • Provide guidance and oversight on the ADA interactive process, ensuring consistency, compliance, and sound decision-making
  • Review and evaluate complex accommodation requests to determine feasibility, appropriateness, and compliance with ADA and related regulations
  • Partner closely with healthcare providers, internal leaders, and supervisors regarding medical documentation and accommodation needs
  • Manage and monitor open accommodation cases using case management systems, including tracking trends and workflow improvements
  • Support escalation management, ambiguity, and highly sensitive or complex accommodation situations
  • Ensure best practices related to pregnancy-related accommodations, PWFA, leave, and disability integration
  • Drive continuous improvement within a fast-paced, high-volume environment
  • Collaborate with HR and other internal stakeholders to align accommodation outcomes with legal guidelines and business needs

Requirements:

  • 1+ year of people management or supervisory experience
  • Strong background in ADA accommodations and the interactive process
  • Experience handling high-volume, complex accommodations or disability casework
  • Hands-on experience with: ADA accommodations and accommodation case management
  • Pregnancy-related accommodations and PWFA
  • Leave of Absence (LOA) and disability programs
  • Third-party administrators (TPAs) for disability and accommodations
  • Strong analytical and critical-thinking skills
  • Confidence discussing medical documentation, legal guidelines, and accommodation decisions
  • Excellent written and verbal communication skills
  • Proven ability to manage escalations, ambiguity, and sensitive employee situations
  • Sound judgment and decision-making skills in a regulated environment

Nice to have:

  • Experience with case management and HR systems such as: ServiceNow
  • AbsenceSoft (training provided)
  • CRM or case tracking systems
  • PeopleSoft, PeopleCentral, Oracle
  • Proficiency with Microsoft Office, Outlook, Webex, and basic professional email etiquette

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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