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Accordant Company, LLC seeks an Acumatica Implementation Support team member to join our growing organization. We are actively expanding and looking for dedicated professionals who are knowledgeable in our industry, adept at client interactions, and excited to contribute to a dynamic and fast-growing company. The Acumatica Implementation Support role will be instrumental in guiding clients through the implementation process of Acumatica solutions. This position ensures the successful deployment of core financial modules, provides end-user training, and strengthens our Acumatica practice.
Job Responsibility:
Engage with clients, fostering a positive and collaborative relationship
Contribute to the team dynamics with an enthusiastic and collaborative attitude
Project coordination: Working with clients and other parties to coordinate projects
Project tracking: Keeping track of projects and updating documentation and checklists
Client needs: Identifying and assessing client needs and issues
Compliance: Ensuring compliance with industry standards and regulations
Project schedule: Working with the implementation lead to manage changes to the project schedule and scope
Provide comprehensive end-user training on Acumatica functionalities
Offer support through the lifecycle of the implementation, addressing clients' issues or concerns
Collaborate with clients to introduce opening balances as of the designated cutoff date
Effectively communicate with clients and internal teams to ensure clear understanding and expectations
Consistently and accurately track daily timesheets in project management tool
Provide assistance to the Ongoing Support team
Requirements:
Must obtain the Acumatica Implementation Specialist certification within 1-3 months of hire
Strong interpersonal skills with a keen interest in client-facing roles
Ability to communicate complex ideas effectively
Demonstrated ability to work harmoniously within a team setting
Experience with Microsoft Office Suite (Word, Excel, Teams, OneDrive, etc)