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Entry-level role offering an exciting opportunity to collaborate with Value-Added Resellers (VARs) while learning and growing in ERP and CRM systems. Ideal candidates will bring strong communication skills, a proactive attitude, and a desire to excel in customer-focused environments.
Job Responsibility:
Provide first-line support for Acumatica-related issues through the helpdesk, ensuring timely and effective solutions
Assist with system go-lives and oversee hypercare phases to ensure smooth transitions
Design dashboards, create generic inquiries, and perform basic system administration tasks
Support quality assurance processes and contribute to operational workflows
Manage support tickets by prioritizing issues, resolving problems, and delivering excellent customer service
Participate in training sessions to guide users during implementation phases
Handle straightforward implementation tasks and assist with system integrations
Requirements:
Excellent communication skills and a customer service-oriented mindset
Demonstrated ability to quickly learn and adapt to new tools and processes
Familiarity with Acumatica
Proficiency in client-side scripting and configuration management
Experience with creating business requirement documents and system configurations
Strong problem-solving skills and attention to detail
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