Activation Team Agent

About the opportunity Complete restaurant activation processes Escalate and follow up on potential technical issues during the opening phase with relevant teams Conduct onboarding sessions and provide tool training for new restaurants Inform and coordinate with cross-functional and vertical teams regarding other blockers that may impact the opening process What you need to be successful Strong communication skills with restaurant partners, with the ability to build trust and manage expectations effectively Strong training and onboarding skills, with the ability to clearly explain processes, tools, and activation steps to new restaurants Basic understanding of operational KPIs (e.g., AHT, SLA) and performance targets Ability to identify, escalate, and follow up on technical and operational issues during activation and opening phases Ability to follow SOPs and work within structured operational processes Who we are Yemeksepeti is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years! A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach! Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership! Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!) A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday! Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited! A comprehensive private health insurance that will never let you down when you need it! The Yemeksepeti family! Always smiling and high communication skills! A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!