Acquisition Learning and Coaching Manager

• Identify skill based learning interventions though self research, consultation and communication with the CD staff and CDM, and Sales managers
• Design and deliver the deployment of learning activities to all CD with various tenure
• Act as the key controller of CD team training calendar and ensure relationships with internal and external counterparties to make sure the training efficiency and effectiveness
• Support the communication, education and execution of all CD’s learning and development activities
• Assist in the preparation of relevant data and analytics for management analysis purposes
• Develop, implement and monitor the execution of Employee Snapshot Survey of Region/Distribution network
• Improve the overall staff experience, including staff recruitment, training & coaching, engagement and retention in region/distribution network

• Bachelor-degree and above with Minimum 5 years’ experience in the field of Learning and Coaching or in Customer Development related positions
• Excellent training and coaching capabilities, experience in IWPB frontline is a plus
• Independent team-worker, mature, self-motivated and agile in behavior and mind-set
• Good communication and relationship management skills
• Proven ability to work under pressure within demanding timelines
• Experience producing reporting and management information
• Demonstrate strong alignment with HSBC values and embedding the values in day to day behaviors and decision making
• Good command of English

Experience in IWPB frontline

• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment