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Acquisition Lead, Milan - Experiences

Italy, Milan 92000.00 - 115000.00 EUR / Year · Job Posted February 21, 2026
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Job Description

The ‘Acquisition Lead, Milan - Experiences’, drives and is accountable for the acquisition of experiences in their assigned city through research, proactive sourcing & compelling pitching. This role demands a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your city. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find & develop high-quality, in-demand experiences and source expert individuals, content creators & local business / brands as hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired & co-created experiences through the Experiences acquisition funnel. You will also work with the hosts you acquire to optimize, grow and retain them on-platform for the first 6-12 months, driving their Experiences business to be fulfilling, sustainable and successful. You will represent your city in cross-functional meetings, leadership forums and rally your local team to execute against stretch goals.

Job Responsibility

  • Represent your city and the local team – Consistently develop & present your city’s wins, worries and blockers to cross-functional stakeholders & leadership
  • Set the tone, pace & quality bar for your focus city’s Acquisition team
  • Industry Awareness, Trend-Spotting & Sourcing – Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to city & region-specific leads lists
  • Find & source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision
  • Sales & Acquisition – Acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output
  • Have full accountability & ownership over their book of business
  • Optimization & Retention – Orient hosts through their first 6-12 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show
  • Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings
  • Set the template for what good account management looks like for the broader acquisition team in your focus city
  • Communication & Collaboration – Provide regular project updates & actionable feedback to cross-functional leads
  • Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
  • Tracking & Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates
  • Report out on both positive & negative performance trends, with a solution-oriented mindset
  • Stay up-to-date on best-practices & team trainings
  • Quality & Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision
  • Aligns leads with taste and quality measures set forth by cross-functional stakeholders

Requirements

  • 15+ years in either content / supply acquisition, partnerships or sales-related roles
  • Bachelor's degree or equivalent experience in related fields
  • Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
  • Sharp eye for setting & spotting cultural trends
  • strong ability to assess quality and stay ahead of market shifts
  • Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities
  • Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
  • Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
  • Accountability for results – with a proven ability to deliver against KPIs & business targets
  • Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter
  • Management of small teams, driving KPIs for that team

What we offer

  • bonus
  • benefits
  • Employee Travel Credits
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