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The Acquisition Account Manager, Milan - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing & pitching. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find & develop high-quality, in-demand experiences, hosted by expert hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired & co-created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high-priority hosts for their first 3-6 months on-platform, kick-starting their success as an Airbnb Experiences Host.
Job Responsibility:
Industry Awareness, Trend-Spotting & Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city
Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region-specific leads lists
Sales & Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems & tools and reporting on output
Have full accountability & ownership over their book of business
Come up with creative solutions and tactics to speed up acquisition and push past friction
Optimization & Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show)
Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings
Communication & Collaboration – Provide regular project updates & actionable feedback to cross-functional leads
Effectively size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
Make compelling business cases for removing blockers & friction points
Tracking & Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates
Report out on both positive & negative performance trends, with a solution-oriented mindset
Stay up-to-date on best-practices & team trainings
Quality & Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision
Aligns leads with taste and quality measures set forth by cross-functional stakeholders
Requirements:
6+ years in either content / supply acquisition, partnerships, account management or sales-related roles
Bachelor's degree or equivalent experience in related fields
Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
Sharp eye for setting & spotting cultural trends
strong ability to assess quality and stay ahead of market shifts
Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
Accountability for results – with a proven ability to deliver against KPIs & business targets
focused on the task at hand & not easily distracted