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Airbnb Logo Airbnb · Sales

Acquisition Account Manager

Italy, Milan 67000.00 - 84000.00 EUR / Year · Job Posted February 21, 2026
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Job Description

The Acquisition Account Manager, Milan - Experiences, drives the acquisition of experiences in their assigned city through research, sourcing & pitching. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find & develop high-quality, in-demand experiences, hosted by expert hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired & co-created experiences through the Experiences acquisition funnel. You will optimize your acquired listings (e.g. pricing, prime availability, merchandising) and retain high-priority hosts for their first 3-6 months on-platform, kick-starting their success as an Airbnb Experiences Host.

Job Responsibility

  • Industry Awareness, Trend-Spotting & Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city
  • Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region-specific leads lists
  • Find, source & develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision
  • Sales & Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems & tools and reporting on output
  • Have full accountability & ownership over their book of business
  • Come up with creative solutions and tactics to speed up acquisition and push past friction
  • Optimization & Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show)
  • Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings
  • Communication & Collaboration – Provide regular project updates & actionable feedback to cross-functional leads
  • Effectively size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
  • Make compelling business cases for removing blockers & friction points
  • Tracking & Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates
  • Report out on both positive & negative performance trends, with a solution-oriented mindset
  • Stay up-to-date on best-practices & team trainings
  • Quality & Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision
  • Aligns leads with taste and quality measures set forth by cross-functional stakeholders

Requirements

  • 6+ years in either content / supply acquisition, partnerships, account management or sales-related roles
  • Bachelor's degree or equivalent experience in related fields
  • Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
  • Sharp eye for setting & spotting cultural trends
  • strong ability to assess quality and stay ahead of market shifts
  • Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
  • Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
  • Accountability for results – with a proven ability to deliver against KPIs & business targets
  • focused on the task at hand & not easily distracted
  • Thrives in ambiguity and can pivot quickly
  • motivated by changing strategies and scope

What we offer

  • bonus
  • benefits
  • Employee Travel Credits
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