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Accreditation Operations Senior Manager

Brazil, Rio de Janeiro · Job Posted March 20, 2026
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Job Description

The Accreditation Operations Senior Manager plays a senior operational leadership role within the FIFA27 Accreditation team, overseeing the coordination and delivery of accreditation operations across the tournament footprint. He/She will be responsible for the end-to-end planning, coordination, and delivery of accreditation operations for the FIFA Women’s World Cup 2027™, ensuring consistent, compliant, and high-quality service delivery across all tournament venues and official facilities.

Job Responsibility

  • Manage the overall accreditation operations strategy across all tournament venues and facilities
  • Define and implement accreditation operational policies, procedures, workflows and service standards in alignment with FIFA requirements
  • Establish and maintain operational timelines, resourcing plans, and risk mitigation measures
  • Contribute to tournament readiness activities, including operational testing and scenario planning
  • Plan and oversee the delivery of fully equipped Accreditation Centres, including overlay, FF&E, technology, power, lighting, and connectivity
  • Supervise the setup, operation, and dismantling of accreditation centres and badge distribution points
  • Ensure venue teams are trained, resourced, and aligned with central accreditation policies and procedures
  • Coordinate the Accreditation volunteers planning, including shift structures and service levels
  • Supervise daytoday accreditation centre operations across all venues and facilities
  • Define requirements and manage procurement of accreditation consumables in line with FIFA27 Inc. standards and timelines
  • Oversee badge production, quality control, secure storage, logistics, and distribution
  • Implement robust stock controls, audit processes, and reporting mechanisms across all accreditation facilities
  • Lead and manage a team of Accreditation Operations Managers and Coordinators
  • Support and guide venue-based accreditation managers, temporary staff and volunteers
  • Provide training, coaching, and performance oversight to ensure consistent service delivery and operational excellence
  • Act as the final escalation point for complex operational issues related to badge issuance, access rights, or client service
  • Work closely with the Accreditation Systems, Client Group Managers and Coordinators, Security and Technology teams to resolve operational challenges efficiently
  • Ensure all accreditation operations comply with FIFA access control policies, data protection requirements, and security protocols
  • Support venue zoning implementation and access rights validation
  • Ensure accurate documentation, secure handling of materials, and operational compliance at all times
  • Track operational performance and provide regular operational updates to the FIFA27 Accreditation Senior Manager
  • Contribute to postevent reporting, lessons learned, and operational debriefs

Requirements

  • University degree or equivalent higher education in Event Management, Operations, or related field
  • Minimum 5+ years of experience in accreditation and/or major event operations
  • Proven experience managing venue operations and large-scale logistics in complex event environments
  • Familiarity with accreditation systems and access control processes
  • Experience working in multi-lingual, high-pressure environments
  • Strong operational leadership and coordination skills
  • Excellent organisational and logistical planning skills
  • High attention to detail and operational discipline
  • Strong stakeholder management and cross‑functional coordination skills
  • Ability to operate calmly and decisively in time‑critical situations
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio, Project) and planning tools
  • Fluency in English and Portuguese (spoken and written)
  • Eligibility to work in Brazil
  • Willingness to relocate to Rio de Janeiro for the duration of the contract
  • Flexibility to work extended hours during critical operational phases

Nice to have

  • Experience with FIFA or major international sporting events or with accreditation Systems is a plus
  • Knowledge of 3D modelling or planning tools is a plus
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