Accounts Software Support Analyst Job at 360 Resourcing Solutions

Accounts Software Support Analyst

We are looking for an Accounts Software Support Analyst to join our team here at...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficiency with accounting or financial management software
Familiarity with CRM platforms and ticketing systems (e.g., Zendesk, Jira)
Understanding of accounting principles, including reconciliation, invoicing, and financial reporting
Strong analytical and troubleshooting skills, with the ability to resolve technical and financial queries
Excellent verbal and written communication skills, with a focus on delivering clear, customer-friendly explanations
Handle high volumes with professionalism, accuracy, and empathy
Proven experience in a software support role, ideally focused on financial tools or accounts systems (1-2 years preferred)
Highly proficient in Maths

Job Responsibility

Respond to client inquiries related to accounts and financial software functionality via phone, live chat, email, and support tickets
Diagnose and resolve issues, including errors in financial transactions, account reconciliation, and reporting discrepancies
Escalate unresolved or complex cases to development or product teams with clear documentation
Provide guidance and best practices for using the accounts features, including invoicing, tax reporting, and reconciliation tools
Monitor the performance of accounts-related modules, identifying potential bugs or inefficiencies
Collaborate with internal teams to suggest and implement improvements to the platform’s financial tools
Contribute to software testing for new accounts-related features or updates
Maintain detailed support documentation, including FAQs, troubleshooting guides, and user manuals
Share insights and trends in customer feedback to inform product development
Ensure clients are advised to utilize the platform in line with financial regulations and industry best practices

Fulltime

Software Support Analyst

The Software Support Analyst will play a crucial role in providing ongoing suppo...

Location

United States , Lakewood

Salary:

70000.00 - 75000.00 USD / Year

ACE Hardware

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or equivalent experience
Prior Home Services industry experience strongly preferred
3-5 years’ experience with ServiceTitan software
2+ years of Service Industry experience
Technical Proficiency: Proficient in software such as ServiceTitan, Monday.com, and Microsoft Office
Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders
Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability
Problem-Solving: Excellent analytical and problem-solving abilities
Adaptability: Ability to adapt to rapidly changing technology landscapes

Job Responsibility

Provide personalized one-on-one sessions and webinars for franchisees and staff throughout the onboarding and post-go-live phases, guaranteeing their success and expertise with ServiceTitan
Develop and deliver targeted training to franchisees and internal staff to deepen their understanding, ensuring knowledge of new features and updates, and maximize their use of the features of the software platforms assigned to the business units
Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns
Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they optimized for maximum functionality and aligned with business goals
Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence
Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates
Support the optimization and maintenance of the AHS Monday.com account

What we offer

Incentive/Commission/Bonus opportunities
401(k) retirement savings plan with matching company contributions, eligible on your first day
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents
Warehouse Merchandise Discount
Paid time off & paid holidays
Career Growth & opportunities within several channels
Robust Employee Assistance Program

Fulltime

Corporate Accounts Pricing Support Analyst

Under limited supervision, the analyst is responsible for advanced pricing resea...

Location

United States , Birmingham

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Typically requires a bachelor’s degree and five (5) to seven (7) years of related experience or an equivalent combination
Must be analytical and detailed-oriented
Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods
Excellent excel skills required
Excellent communication skills required
Must be able to discretely handle sensitive and highly confidential information
The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness

Job Responsibility

Manages existing pricing structures for various types/sizes of accounts
Uses pricing tools to work with the Corporate Account Support teams to load each of these customers’ pricing matrices
Works with management to review/implement pricing programs
Summarizes information and develops complex reports
Evaluates effectiveness of pricing strategies and modifies pricing structures as needed
Communicates a pricing and margin plan to all supported areas as determined by management
Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance
Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed
Keeps track of all expiration dates for all special pricing programs
Obtains and manages dates and amount of all supplier price increases

What we offer

options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Fulltime

Corporate Accounts Pricing Support Analyst

Under limited supervision, the analyst is responsible for advanced pricing resea...

Location

United States , Birmingham

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Typically requires a bachelor’s degree and five (5) to seven (7) years of related experience or an equivalent combination
Must be analytical and detailed-oriented
Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods
Excellent excel skills required
Excellent communication skills required
Must be able to discretely handle sensitive and highly confidential information
The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness

Job Responsibility

Manages existing pricing structures for various types/sizes of accounts
Uses pricing tools to work with the Corporate Account Support teams to load each of these customers’ pricing matrices
Works with management to review/implement pricing programs
Summarizes information and develops complex reports
Evaluates effectiveness of pricing strategies and modifies pricing structures as needed
Communicates a pricing and margin plan to all supported areas as determined by management
Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance
Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed
Keeps track of all expiration dates for all special pricing programs
Obtains and manages dates and amount of all supplier price increases

What we offer

options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Fulltime

Application Support Analyst-accounts Payable

This job description indicates the general nature and level of work expected of ...

Location

United States , Milwaukee

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Business Management
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
Project management experience with ability to use project management software
Necessary analytical skills to make recommendations based on data analysis, and clinical user needs, assuring maximum productivity and continuous process improvement
Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
Strong organizational, communication, problem and issue resolution skills
Ability to gather and organize data

Job Responsibility

Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s)
Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions
Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Facilitates clinical/business practice processes which result in successful software transitions and system utilization
Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy
Ensures accurate data maintenance and reviews the technological impact of business requirements
Guides, advises and acts as a a resource regarding processes and issue resolution
Serves as a mentor to train and develop other application support staff as needed

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

New

It Support Analyst

Location

United States , Olive Branch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3 years of IT support experience, preferably in manufacturing or logistics environments
Proven experience supporting RF scanners and Zebra printers
Hands-on experience with SCCM and/or Intune for imaging and device management
Strong troubleshooting skills across hardware, software, and networking
Experience supporting users in an O365 / Microsoft 365 environment
Dependable, self-directed, and comfortable working an overnight shift in a production environment

Job Responsibility

Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations
Troubleshoot and maintain Zebra label printers and related peripherals
Perform system imaging, device deployments, and updates using SCCM and/or Intune
Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH
Administer Active Directory accounts, permissions, and group policies
Deliver Tier 1–2 technical support in a Microsoft 365 environment
Document processes, incidents, and resolutions to support operational continuity
Ensure minimal downtime for users supporting manufacturing and distribution workflows

Fulltime

New

It Support Analyst

Robert Half Talent Solutions is seeking an experienced IT Support Specialist to ...

Location

United States , Olive Branch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3 years of IT support experience, preferably in manufacturing or logistics environments
Proven experience supporting RF scanners and Zebra printers
Hands-on experience with SCCM and/or Intune for imaging and device management
Strong troubleshooting skills across hardware, software, and networking
Experience supporting users in an O365 / Microsoft 365 environment
Dependable, self-directed, and comfortable working an overnight shift in a production environment

Job Responsibility

Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations
Troubleshoot and maintain Zebra label printers and related peripherals
Perform system imaging, device deployments, and updates using SCCM and/or Intune
Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH
Administer Active Directory accounts, permissions, and group policies
Deliver Tier 1–2 technical support in a Microsoft 365 environment
Document processes, incidents, and resolutions to support operational continuity
Ensure minimal downtime for users supporting manufacturing and distribution workflows

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable techn...

Location

United States , Toledo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2 to 4 years of experience in IT support, desktop support, or help desk environments
Hands-on experience troubleshooting systems in a Microsoft Windows environment
Working knowledge of Active Directory for basic user account administration
Familiarity with Microsoft Office 365, service desk ticketing tools, and standard support workflows
Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting
Strong customer service and communication skills with the ability to support a wide range of users
Ability to recognize when issues require escalation and follow appropriate support channels

Job Responsibility

Deliver first- and second-level support for desktops, laptops, printers, mobile devices, and other end-user technology
Diagnose and resolve issues involving Windows 10 and Windows 11, Microsoft Office 365, and routine network connectivity concerns
Assist users with account access problems, password changes, and general technical support requests in a timely manner
Prepare, configure, image, and deploy equipment for new hires, employee transitions, and offboarding activities
Route advanced infrastructure, server, or network-related incidents to senior IT staff or external support partners when needed
Coordinate with third-party vendors and co-managed IT providers to address higher-level technical issues, including security and systems support
Track hardware assets and maintain accurate records of IT equipment inventory and device assignments
Perform software installations, system updates, and routine maintenance to keep user devices functioning effectively
Communicate clearly with employees at all technical skill levels to explain issues, solutions, and next steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Accounts Software Support Analyst

Job Description

Job Responsibility

Requirements

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