CrawlJobs Logo

Accounts Software Support Analyst

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

12.71 GBP / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an Accounts Software Support Analyst to join our team here at Ventrica. In this role, you’ll be the go-to expert for our clients’ accounts-related software, providing top-tier support to users managing financial processes through our platform in the property industry. This role blends technical troubleshooting with deep understanding of financial workflows, ensuring users maximize the platform’s potential. Please note, this role is a 6 month fixed term contract.

Job Responsibility:

  • Respond to client inquiries related to accounts and financial software functionality via phone, live chat, email, and support tickets
  • Diagnose and resolve issues, including errors in financial transactions, account reconciliation, and reporting discrepancies
  • Escalate unresolved or complex cases to development or product teams with clear documentation
  • Provide guidance and best practices for using the accounts features, including invoicing, tax reporting, and reconciliation tools
  • Monitor the performance of accounts-related modules, identifying potential bugs or inefficiencies
  • Collaborate with internal teams to suggest and implement improvements to the platform’s financial tools
  • Contribute to software testing for new accounts-related features or updates
  • Maintain detailed support documentation, including FAQs, troubleshooting guides, and user manuals
  • Share insights and trends in customer feedback to inform product development
  • Ensure clients are advised to utilize the platform in line with financial regulations and industry best practices
  • Support clients in understanding tax calculations, audit trails, and compliance features

Requirements:

  • Proficiency with accounting or financial management software
  • Familiarity with CRM platforms and ticketing systems (e.g., Zendesk, Jira)
  • Understanding of accounting principles, including reconciliation, invoicing, and financial reporting
  • Experience in the property or real estate sector is desirable
  • Strong analytical and troubleshooting skills
  • Excellent verbal and written communication skills
  • Proven experience in a software support role, ideally focused on financial tools or accounts systems (1-2 years preferred)
  • Background in accounting, finance, or property management is advantageous
  • Highly proficient in Maths
  • Degree in Accounting, Finance, IT, or a related field is desirable but not essential
  • Equivalent work experience will be considered

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Accounts Software Support Analyst

Senior Accounting Analyst

We are offering a long-term contract employment opportunity for a Senior Account...
Location
Location
United States , Park City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior-level understanding of accounting principles
  • Advanced software proficiency
  • Ability to manage and analyze large volumes of financial data with precision
  • In-depth experience with accounting systems and processes
  • Strong background in Accounts Payable (AP)
  • Expertise in Accrual Accounting
  • Exceptional auditing skills
  • Solid experience with electronic payment systems
Job Responsibility
Job Responsibility
  • Utilize advanced accounting software systems to process and analyze complex financial transactions
  • Maintain and manage accurate records for accounts payable and other key financial areas
  • Oversee and refine account coding processes for greater efficiency and accuracy
  • Use ADP - Financial Services for advanced accounting functions, reporting, and reconciliations
  • Work with Concur to manage financial processes, including expense reporting and approvals
  • Implement and optimize ERP - Enterprise Resource Planning systems to streamline business operations and reporting
  • Lead accounts payable activities, ensuring the timely and accurate processing of invoices and payments
  • Apply accrual accounting principles to ensure accurate financial reporting
  • Conduct thorough auditing tasks to ensure compliance with financial regulations and internal controls
  • Manage and reconcile Automated Clearing House (ACH) transactions, ensuring smooth and secure financial transfers
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Operations Support Analyst

The Operations Support Analyst will be responsible for operational and travel su...
Location
Location
United States , New York
Salary
Salary:
90000.00 - 110000.00 USD / Year
arrowsearchpartners.com Logo
Arrow Search Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • 6-10 years of related experience required
  • Experience with SAP Concur Travel and Expense Management software
  • Ability to understand general accounts payable functions and reconciling expense reports
  • Experience with T&E policies
Job Responsibility
Job Responsibility
  • Provide full-cycle administrative and accounting support associated with employee travel requests and expense reimbursement across multiple entities
  • Book complex travel arrangements in Concur for employee’s
  • Coordinate logistics for conferences, events, and memberships including processing invoices and tracking expenses
  • Analyze data and obtain missing information and receipts and investigate expenses with discrepancies
  • Coordinate and assist with data clean-ups and conduct data audits
  • Assist in keeping all department functions and processes aligned with standard accounting practices and internal controls
  • Assist with general administrative duties and ad-hoc projects
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Opportunity to break into financial services, no previous sector experience requ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Desktop Support Analyst – Singapore. Opportunity to break into financial service...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...
Location
Location
United States , New York
Salary
Salary:
70000.00 - 80000.00 USD / Year
harrys.com Logo
Harry's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree in IT or equivalent experience
  • At least 2 years in IT support
  • Proficiency in Windows and macOS support
  • Strong problem-solving, analytical, and customer service skills
  • Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
  • Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
  • Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
  • Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
  • Experience with remote desktop and support software
  • Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure
Job Responsibility
Job Responsibility
  • Provide technical assistance and support to end-users for all IT-related issues
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
  • Providing technical support via various channels
  • Troubleshooting issues on both PC and Mac operating systems and common applications
  • Resolving basic networking problems
  • Using a help desk ticketing system
  • Assisting in IT asset inventory
  • Staying informed on technology trends
What we offer
What we offer
  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Bagels on Wednesdays and lunch on Thursdays
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...
Location
Location
United States , Oak Ridge
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent is required
  • Proven experience providing IT support in a Windows-based environment
  • Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
  • Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
  • Ability to research and resolve complex PC and software-related issues
  • Minimum of 5 years of IT-related experience, including 2 years in system administration
Job Responsibility
Job Responsibility
  • Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
  • Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
  • Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
  • Diagnose and resolve hardware and software failures while effectively communicating with affected teams
  • Collaborate with the Desktop Engineering team to conduct system and software testing
  • Keep tickets updated with progress and coordinate tasks to ensure timely resolution
  • Identify and report potential risks that could impact IT operations to management
  • Optimize Service Desk resources for improved performance
  • Maintain professionalism in all forms of communication and interactions
  • Complete additional tasks as assigned by the manager
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

End User Support Analyst

Robert Half has a client located in Austin, seeking an End User Support Analyst....
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
  • Active Directory experience: create/delete users, password resets etc.
  • Azure Active Directory experience is a plus
  • Remote software: Bomgar, TeamViewer, or similar tools
  • Troubleshoot VPN issues – Cisco AnyConnect
Job Responsibility
Job Responsibility
  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
  • Research and resolve basic network (VPN, network printer), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
  • Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Cost Controller and Accounting Analyst

We are seeking a cost controller and accounting analyst to join our team in the ...
Location
Location
United States , Norfolk, Virginia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in Budgeting and Forecasting
  • Proficiency in Activity Based Costing and Job Costing
  • Proven ability in Compiling and analyzing Financial Data
  • Ability to build and manage Complex Financial Models
  • Proficiency in Microsoft Power BI for data analysis and visualization
  • Experience in creating interactive Dashboards for data representation
  • Strong presentation skills to Deliver Presentations to stakeholders
  • Understanding of the Transport industry and its cost dynamics
  • Strong analytical skills with an attention to detail
  • Excellent communication skills, both written and verbal
Job Responsibility
Job Responsibility
  • Contribute to periodic financial planning activities, promoting a culture of financial accountability and operational efficiency
  • Produce monthly management results, utilizing software for thorough analysis and validation
  • Prepare detailed result reports that include variance analysis and actionable recommendations for cost optimization
  • Support and challenge business operation decisions using your financial acumen to guide strategic choices and improve performance
  • Develop and implement dynamic dashboards/KPIs to track performances versus business plans, supporting strategic decision-making
  • Drive efficiency and cost savings initiatives by supporting monthly/quarterly cost monitoring activities, providing valuable insights for resource optimization
  • Participate in miscellaneous business control-related duties and projects assigned by management, contributing to the evolution of our financial processes
  • Embrace a continuous improvement mindset, actively seeking opportunities to streamline and enhance financial processes
  • Leverage your skills in budgeting, forecasting, and activity-based costing to ensure optimal allocation of resources and accurate financial reporting
  • Use your expertise in compiling financial data and building complex financial models to deliver accurate and insightful financial reports
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right